Shipping Policy
- Shipping of small sheds and garden cabins is free within the 48 contiguous United States.
- If you live outside of this area or your item needs to be delivered to a remote or difficult-to-access area (rural or dense urban areas, or an island), a a shipping surcharge may be added to cover special routing or a ferry trip.
- Accessories, such as a double window, or veranda deck, purchased and shipped separately incur a freight shipping fee. To save carbon footprint, and on shipping charges, we recommend bundling them to your shed purchase.
- Please note that the carrier asks you to collect all the packing materials (pallet and tarp). It makes for excellent firewood or a reclaimed wood project!
- Since our sheds and cabins are made from solid wood and the solid boards are not cut in half, our pallets are very long. For example, if you are ordering the regular 10x10 shed, the pallet will be 13 ft long, because the roof beams are 13 ft long. Solid wood looks amazing and it’s easy to work with, but it’s a little more difficult to deliver because the pallets are too long for the liftgate to unload. The sheds have to be unloaded manually board by board. It’s not difficult though and takes 30 - 45 minutes for two people to unload, the separate parts aren’t heavy. This is a small sacrifice to get a real solid product. Take a look at the video below!
- You may choose from the following delivery options:
- Free standard shipping & hand unloading done by the customer (you). We recommend 2 adults for the task. The carrier will pull up as close to the desired unloading location as is safe and possible.
- Free standard shipping & with a $200 fee for carrier manual unloading. An adult must be present to sign for the delivery, and to guide the carrier's driver to the curbside. The carrier will pull up at the curbside, or your driveway, and unload your shed kit next to their vehicle. They will not carry it up the driveway, or to the shed site. Your shed kit will be unloaded at the location where the carrier's vehicle can safely park for the duration of the unloading process. To evaluate the possibility of safe unloading, we ask you to email us a photo of the projected unloading spot (curbside, driveway, field, etc.). If we determine the carrier will not be able to safely unload your shed on their own, we will ask you to make alternative delivery location arrangements, or will refund the carrier unloading fee and ask you to organize help to unload it with multiple adults.
- Expedited shipping which ensures your shed delivery within 2 weeks, with the carrier's manual unloading included in the price. The overall price varies based on your location. You may enter your zip code on the cart page or at checkout to see the specific fee. The conditions for carrier's unloading are the same as the above option. An adult must be present to sign for the delivery, and to guide the carrier's driver to the curbside. The carrier will pull up at the curbside, or your driveway, and unload your shed kit next to their vehicle. They will not carry it up the driveway, or to the shed site. Your shed kit will be unloaded at the location where the carrier's vehicle can safely park for the duration of the unloading process. To evaluate the possibility of safe unloading, we ask you to email us a photo of the projected unloading spot (curbside, driveway, field, etc.). If we determine the carrier will not be able to safely unload your shed on their own, we will ask you to make alternative delivery location arrangements, or will refund the carrier unloading fee ($200) and ask you to organize help to unload it with multiple adults. You shed will still be delivered within 2 weeks.
If you have questions, please contact us via info@solidbuildwood.com or 1800-590-2508 and we will be happy to help and find the best solution.
Shipping details
You will be receiving a large freight item which is different from and small parcel shipping
After you place the order it will take 5 - 7 business days to get your shed or small cabin ready for shipping, unless it is on pre-order, which will have its own timeline specified on the product information page. Once the shed is dispatched you will be provided a tracking number or estimated date of arrival. Usually, it takes 2 - 6 business days in transit, unless you are located in a remote area, or in a busy city location. Preferably, we will ship your shed kit with a small independent carrier, however, in rare occasions, we may select one of the national freight carriers. With the latter, once the shed reaches the carrier's terminal nearest to your home, the shipping company will call you to schedule the delivery appointment. You will be given the date and time window of the delivery so that you can prepare ahead of time.
When shipped with one of the independent carriers, we will coordinate the delivery timeline with you directly.
NOTE! We will NOT ship your shed without your acknowledgment that you are ready to receive it and unload it. After you place your order, our team will contact you via email for this confirmation.
The average shipment is about 1800-2000 pounds. Because the crated shed kits are more than 8 ft long the shipping couriers can’t use the liftgate to unload them. This means, the shed needs to be unloaded manually from the vehicle. We recommend that at least two people are ready to unload the shed from the truck, usually, it takes 30 - 45 minutes and the separate boards aren’t heavy. You should be able to handle multiple boards at a time, with door panels being the heaviest, at around 50 lbs.
We recommend having a wire cutter to cut through the metal strapping.
We use a number of delivery services depending on the nature of the products ordered and your location. Your purchase will be delivered by our own vehicles or LTL Couriers. Make note that delivery of these buildings is only to the curbside unless otherwise agreed in advance. Please feel free to call and ask about any shipping concerns you may have.
Shipping Damage Policy
At the time of delivery, the carrier will provide you with a Bill of Lading (BOL) and/or Delivery Receipt for you to sign. Please take a few moments to visually inspect both the inside and outside of the pallet, and make all notations on the paperwork. Each carrier uses their own standard forms, so ensure to fill out the proper spaces provided, or write in the margins if no such space is defined.
If you see obvious damage to your shed’s packaging, please take photos and contact us immediately at (800) 590-2508, ext. 2. If you find damage write, "Damaged on Delivery" on the BOL and/or Delivery Receipt.
If you find damage during the inspection at the time of delivery, all damage and defects MUST be noted on all copies of the BOL and Delivery Receipt. If the driver rushes you, you must write "subject to inspection" next to your signature on the Delivery Receipt and BOL. This is necessary for us to file a claim with the carrier and to assist you with a return, replacement, or repair.
Keep damage photos and a copy of the BOL and Delivery Receipt with your notes regarding the damage and contact our Customer Care Team immediately at (800) 590-2508, ext. 2.
You must notify us within 1 business day of the delivery and provide photos of the damaged shed package, and a copy of your signed BOL with listed damage in order to process a claim.
WE HIGHLY RECOMMEND YOU ACCEPT DELIVERY even if the packaging shows damage. We will issue a full refund for the product if it was damaged, defective, or incorrect and we determine that the issue cannot be resolved with replacement parts or repair.
Any superficial damage* to the packaging or shed parts is NOT CONSIDERED a reasonable basis for refusing a shipment.
*What is considered superficial damage:
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Broken straps on the pallet;
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Parts shifted off the pallet;
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Broken wrapping;
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Less than 10 wall boards clearly damaged;
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Less than 20 roof and/or floorboards clearly damaged;
If you wish to refuse the delivery displaying only superficial damage, you will be LIABLE FOR SHIPPING COSTS both ways.
If you refuse the delivery with reasonable damage, we will issue a full refund within 5 business days after receiving and inspecting the damaged shed at our facility.