We offer a 1-year limited warranty for defects in manufacturing and workmanship. This warranty does not include costs incurred for customer installations.
In the event of a missing or broken piece, please call the SolidBuild customer support at (800) 590-2508, ext. 1 within 30 days of the delivery of your purchase.
We are committed to sending you replacement parts free of charge, within 10 business days of this notification. If the shed is assembled past the 30-day mark, we will most certainly work with you to help you sort it out, but expect a small fee to cover the cost of the replacement part shipping.
Any modification you may make to the shed that are not by our design, will void the warranty. If you purchased and installed an add-on window or other accessories, they are covered by the warranty.
All shed parts must be stacked flat and covered well to protect the wood from elements before the assembly.
The shed must be assembled within 30 days from the date of delivery as further delay may cause the boards to warp. If the shed is assembled passed the 30-day mark, we will most certainly work with you to help you sort it out, but expect a small fee to cover the cost of replacement part shipping.
If you receive your shed or cabin with some damaged parts, please contact us at (800) - 590-2508 or email us at email@example.com. It is most helpful if you send photos and measurements of each piece so we can easily identify where it belongs. If you noticed the damaged part while unloading it from the truck, please take photos and make a note on the BOL shipping form before you sign for it. We include spare boards in every kit to make sure that if some part is broken, it will not hold you up while you wait for a replacement part.
Please keep in mind the natural characteristics of “raw wood”. Some boards, especially if you live in “hot climates”, might develop cracks or resins. The gaps tend to open and close depending on the relative humidity, this is the natural occurrence and appeal of real wood. It’s not that the wood is bad, broken or of poor quality, rather, it is the real result of nature with wood showing its own character.
Norway Spruce tree is famous for its durability. It is not pine! It was and continues to be one of the main building materials in Northern Europe. The Scandinavians used it to build their wooden ships hundreds of years ago. Also, there are buildings still standing and being used that are 200 – 300 years old. Since we started using milled logs for our products only 30 years ago, we can't tell how long they will last, but we do know that most of them are still standing and are in great shape.
Even though the Norway spruce can withstand very harsh and sever climates, it is a natural wood product that needs to be protected. When the shed is assemble correctly and on a solid level foundation, painted and/or stained, and there are no roof leaks, there is no expiration date as to how long it will last. It needs to be re-painted or re-stained every 5 – 10 years and perhaps re-shingled every 30 years. If the shed or cabin sits on an unstable and uneven foundation, is not protected from nature’s forces, and is leaking, it will start to change colors. Some boards might also start warping in some areas and the doors might not close properly. It will withstand much more than any other similar shed, but the natural weathering might not look as nice when not taken care of.