100% POSITIVE
I got my shed, a few weeks ago and it was easy and super fun to put together. My four- and five-year-old kids were so happy to be able to help (the wood is light enough that they were able to manage pretty big pieces and my son helped hammer in the roof slats and flooring). We ordered the shed directly after Christmas (it was a gift from my wife) but due to COVID it was hung up in a French port for months. Igna was very communicative throughout, sending me updates proactively, describing their interaction with the shippers, even sending a fancy worldwide shipping vessel tracker website for me to see when our ship left France, watch its progress across the Atlantic, and see when it finally could pull into port in Long Beach. (In full transparency, the website provided hours and hours of enjoyable procrastination from my job!) Igna even through in a small gift to express their appreciation with our patience, which was totally unnecessary but demonstrates the attitude SolidBuild has towards customer service. The how-to videos are great and helped out in a couple areas I was a little iffy about. All around, I couldn't be happier we went with SolidBuild and would recommend them in an instant.